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Unexpected Problem Occurred! Error Message Received When Trying...

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Unexpected Problem Occurred! Error Message Received When Trying...


"Unexpected Problem Occurred!" Error Message Received When Trying to Access a KB Article

  System Dependencies
  Minimum PowerSDR Version:     N/A 
  Applicable Hardware:     N/A 

Content provided by: FlexRadio Systems Information Management Team

If you click on a Knowledge Base URL (link) and receive an "Unexpected Problem Occurred!" error, it is possible that you are using an old URL from the previous version of the Knowledge Base. An example of the error message text is shown below:

Detailed error information follows:

Date and Time: 8/25/2008 9:05:07 PM
Machine Name: ELITE-WEB2
Process User: NT AUTHORITY\NETWORK SERVICE
Remote User:
Remote Address: 71.70.248.43
Remote Host: 71.70.248.43
URL: http://kb.flexradio.com/article.aspx?id=10464

NET Runtime version: 2.0.50727.1433
Application Domain: /LM/W3SVC/1735967056/ROOT-1-128641174168621250
Assembly Codebase: C:/WINDOWS/assembly/GAC_32/System.Web/2.0.0.0__b03f5f7f11d50a3a/System.Web.dll
Assembly Full Name: System.Web, Version=2.0.0.0, Culture=neutral, PublicKeyToken=b03f5f7f11d50a3a
Assembly Version: 2.0.0.0
Assembly Build Date: 11/28/2007 1:20:29 AM

Exception Type: System.Web.HttpException
Exception Message: The file '/article.aspx' does not exist.
Exception Source: System.Web
Exception Target Site: CheckVirtualFileExists

Refer to the highlighted lines above.  If the Exception message is article.aspx does not exist and the last part of the URL is http://kb.flexradio.com/article.aspx?=xxxxx this is an indication that you are using an old URL.

The new Knowledge Center uses a URL syntax that is like:
http://kb.flexradio.com/KnowledgeBaseArticlexxxxx.aspx

If the article name was referenced with the old KB article URL, you can do a search of the article name in the new Knowledge Center to find the new article.  Use the link below to access the Knowledge Center search engine.

Knowledge Center Search Engine
This KB article may reference additional files that are available on the FlexRadio Systems web site Downloads page. Please use the URL(s) below to download the referenced materials.

An Adobe Acrobat Reader may be required to open the file. You can download Adobe Acrobat from here.

KB Source Document(s):

None Referenced



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Details
Last Modified:Monday, August 25, 2008
Last Modified By: Administrator
Type: INFO
Rated 1 star based on 2 votes.
Article has been viewed 147,578 times.
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